StarContact is ideal for your sales, marketing, and customer service teams who interact with customers and prospects every day. StarContact helps them better understand your customers and ensures they are delivering the right message at the right time.
StarContact provides functionality for both inbound and outbound calls. Incoming calls display “screen pops” containing information about the customer, including details on previous calls, interactions, and orders. These “screen pops” allow users to know all about the customer and their past interactions before they even pick up the call.
Management tools also allow managers to monitor individual and overall employee performance, giving you the ability to track successes and know where improvements may be needed.