Call Centers

VoIPNow PBX/Star2Star Provides The Call Center Phone Systems & Advanced Features That Modern Contact Centers Need

If your business operates a contact center, you need to check out what VoIPNow PBX/Star2Star Communications can do for you.

StarCenter™

The call center industry has become increasingly competitive, with new features and services being introduced constantly. StarCenter™ is a complete, full-featured inbound call center only available from VoIPNow PBX/Star2Star that keeps users on the cutting edge. StarCenter™ makes it easy to add and administer queues and agents with an easy-to-use web-based interface. VoIPNow PBX/Star2Star delivers advanced and customizable features such as call routing, management, and reporting.

Analytics

StarCenter's StarView feature gives call center managers the power to turn raw call center data into usable information that helps propel a business forward. StarView allows agents and managers alike to compare performance against peers or administrative benchmarks. StarView can display real-time information and summary reports of collected data.

Scalability

VoIPNow PBX/Star2Star’s call center solutions are incredibly scalable. We make it as easy as possible to add new users so a call center can continue to grow unimpeded. Some of the largest retail and restaurant chains in North America already depend on VoIPNow PBX/Star2Star for all of their call center needs. Call centers that utilize VoIPNow PBX/Star2Star solutions are not limited by their technology and software.
“ Phones are very easy to manage and the various options allow us to tailor them to our needs which has increased our efficiency. In addition to this, the reporting feature allows us to track call campaigns down to the minute which helps us dictate where and when we spend advertising money. ”

David Blondin

Chief Technology Officer, Ashcraft & Gerel, LLP (Source TechValidate Customer Survey)

Industry Case Study

Select Care & Medigap 360

Contact Center

  • How a call center that used PSTN lines was told it would cost thousands of dollars to add call recording
  • How the call center and a second, closely-related call center chose VoIPNow PBX/Star2Star
  • How VoIPNow PBX/Star2Star saved both call centers thousands per month and added new features that improved inbound call center operations
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Customer Video Testimonial