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With StarView, call center managers have access to:
– Key performance indicator dashboard for an at-a-glance view of the most important call center metrics
– Real-time queue performance to easily adjust to changes in call volume, caller wait times, and agent availability
– Real-time agent performance, including agent readiness, answer rate, and talk time
– Summary reports that simplify collected data, make it easy to spot monthly, weekly, and daily trends, and drill-down to the underlying queue, agent, and call detail
Turn data from your advanced call center into information that helps drive your business forward with StarView. StarView leverages your flexible and cost-effective StarCenter™ data by transforming it into valuable and actionable business knowledge. Administrators can choose to allow agents to view their own performance against their peers or against administrative activity thresholds to enhance motivation and productivity.